Distance Selling Agreement

Last updated: 2026

This agreement sets out the terms that apply when you buy products from sellers on our marketplace as a consumer through a distance contract (online order without face-to-face contact).

1. Parties

The seller is the marketplace seller named on the product listing and checkout confirmation. The platform operator provides the marketplace and payment services. Your details as buyer are those you provide at registration or checkout.

2. Subject of the agreement

This agreement covers the sale of the collectible products listed in your order, including the main characteristics shown on the product page (brand, condition, scale, description, and images). The total price, currency, shipping estimate, and payment method are confirmed before you pay.

3. Order and payment

By completing checkout you offer to purchase the items in your cart. Payment is processed securely by iyzico. Card details are handled by iyzico; we do not store full card numbers on our servers. An order confirmation is sent to the email you provide.

4. Delivery

Delivery times and methods are described on our Shipping & Delivery page and may vary by seller location and courier. Risk of loss generally passes when the package is delivered to the address you provide, unless mandatory consumer law provides otherwise.

5. Right of withdrawal / returns

Where consumer distance-selling rules apply, you may have a right to withdraw within the period stated on our Returns & Exchanges page (typically 14 days under Turkish consumer law for eligible goods, or the longer window we publish). Some items may be excluded where the law allows (for example sealed goods unsealed after delivery). To exercise this right, follow the instructions on the Returns page or contact support with your order reference.

6. Defective goods and complaints

If goods are defective or do not match the listing, contact us promptly with photos and your order number. Statutory warranty and consumer remedies apply in addition to our published return policy where required by law.

7. Governing law and dispute resolution

Disputes are handled first through our customer support channels. Unresolved consumer disputes may be brought before competent consumer arbitration committees or courts under applicable law, including Turkish consumer protection rules when they apply to your purchase.

8. Contact

For questions about this agreement, shipping, returns, or your order, use the Contact Us page. Keep your order confirmation for your records.