Returns & Exchanges
Last updated: 2026
We want you to be happy with your purchase. This page explains how returns and exchanges work for products bought on our marketplace.
Return window
You may request a return or exchange for any reason, including a change of mind, within 30 days of delivery. The countdown starts on the day the carrier marks the package as delivered. This does not limit any longer rights required by law.
Condition of items
Items must be unused, in original packaging when reasonable, and include all accessories and documentation. We may refuse a return if the product shows wear, missing parts, or damage not caused in transit.
How to start a return
Contact us through the Contact Us page with your order number, the item you wish to return, and whether you prefer a refund or exchange. We will confirm eligibility and send instructions, including the return address and any required forms.
Refunds and processing
For change-of-mind returns, the buyer pays the return shipping cost and the original shipping charge is not refunded. If an item is defective, damaged, incorrect, or not as described, the seller pays the return cost and the original shipping charge is refunded. After receipt and inspection, we issue an approved refund to the original payment method within 10 business days; your bank or card issuer may need additional time to post it.
Not sure if you can return?
If you are unsure whether an item qualifies, or you received the wrong product, contact us with your order number and clear photos. We will confirm the next steps before you ship anything back. For quick answers, see our FAQ.